Privacy Policy for Luxe Noir Co Ltd
Effective Date: 23/01/2025
Luxe Noir Co Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or products.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of personal data:
a) Information You Provide
- Name, address, email address, and phone number.
- Payment details when you make a purchase.
- Account login details (if applicable).
b) Automatically Collected Data
- IP address, browser type, and operating system.
- Information about how you use our website (e.g., pages viewed, time spent on pages).
- Cookies and tracking technologies (see Section 6 for details).
c) Information from Third Parties
- Payment processors (e.g., PayPal or Stripe) may provide us with transaction details.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and deliver your orders.
- To communicate with you, including order confirmations and customer support.
- To send promotional materials (if you’ve opted in).
- To improve our website, products, and services.
- To comply with legal and regulatory obligations.
3. Sharing Your Information
We may share your information with:
- Service Providers: Payment processors, delivery companies, or IT service providers who help us operate our business.
- Legal Authorities: If required by law or to protect our legal rights.
- Analytics Tools: For analysing website usage (e.g., Google Analytics).
We never sell or rent your personal data to third parties.
4. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
- Order information: Retained for tax and legal compliance (typically 6 years).
- Marketing data: Retained until you opt-out.
5. Your Rights
Under data protection laws, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccuracies in your data.
- Erasure: Request the deletion of your data (where applicable).
- Restriction: Limit the processing of your data.
- Portability: Receive your data in a machine-readable format.
- Objection: Object to the processing of your data for direct marketing.
To exercise any of these rights, please contact us at info@luxenoircoffee.co.uk.
6. Cookies and Tracking Technologies
Our website uses cookies to improve your experience and analyse website performance. Cookies are small text files stored on your device.
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: To track usage patterns (e.g., Google Analytics).
You can manage or disable cookies via your browser settings.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Luxe Noir Co Ltd
LSC House, Murray Road, Orpington, BR5 3QY
Email: info@luxenoircoffee.co.uk